TheCatGallery

Orderline 01904 413000

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FREE P&P ON ALL UK MAINLAND ORDERS OVER £69

About Us We want all our cat loving customers to have a pleasant shopping experience and to be well regarded for our customer service. To this end have provided some helpful information about our services below. If you have any suggestions or comments please email us at sales@thecatgallery.co.uk.
Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept Visa, Mastercard, American Express and for UK customers we also accept Debit Cards.

Visa CardMasterCardAmex cardMaestroDelta Card
Shipping And Handling What are your delivery charges?
Standard Delivery for orders under £10 - £2.50
Standard Delivery - £4.00
Standard Delivery for orders over £69 - FREE
We aim to deliver your parcel within 5 working days*

Next Day Delivery - £8.00
If you place your order by 1pm, your parcel will be dispatched that day to arrive with you by 5.30pm the next working day*. This only applies to orders placed by phone. Delivery to Highlands, Islands and Northern Ireland may take up to 1 working day longer.
* Working days are Monday - Friday excluding weekends and bank holidays.

Deliveries to Highlands, Islands and Northern Ireland may take up to 2 working days longer.
Deliveries in the run-up to Christmas and Catalogue launches may take longer.
Delivery Schedule Delivery Timescales and Charges
<TABLE WIDTH="376" CELLPADDING="0" CELLSPACING="0"><TR> <TD WIDTH="153">&nbsp;</TD><TD WIDTH="84" ALIGN="RIGHT">&nbsp;</TD><TD WIDTH="94" ALIGN="RIGHT">Under &pound;10 </TD><TD WIDTH="79" ALIGN="RIGHT">Over &pound;10</TD></TR>
<TR> <TD>UK Mainland</TD><TD ALIGN="RIGHT">7 days</TD><TD ALIGN="RIGHT">&pound;2.50</TD><TD ALIGN="RIGHT">&pound;4.00</TD></TR></TABLE><br><h3>Overseas customers</h3> Overseas orders are sent by Royal Mail if they weigh less than 2kg and by Parcelforce if they are heavier. Please allow up to 14 days for delivery to Europe and 21 days to the Rest of the World. <br><br>We have added the weight of each product to the product description so you can see how heavy your parcel is. If it weighs just over 2kg, our system will assume shipping by Parcelforce which is more expensive than Royal Mail. You may wish to split your order into two orders to reduce the postage cost.>!!
Back Orders If your item is not in stock, we will back order it for you. If there is likely to be a long delay we will e-mail you with the option to cancel your order if you would rather not wait.

Damaged Goods
Should your goods arrive damaged please let us know as soon as possible at: returns@thecatgallery.co.uk. Our customer service team will arrange for the return of the goods and a replacement or refund will be offered.
All our products come with a 30 day money back guarantee. All we ask is that the goods are returned to us in a complete, resaleable condition, ideally with any original packaging. We will refund the purchase price promptly or, if you prefer, exchange the product at no additional cost. Should you wish to return an item, please contact us in the first instance at <A HREF="mailto:returns@thecatgallery.co.uk"><FONT STYLE="font-size: 12">returns@thecatgallery.co.uk</FONT></A>.<BR><BR><h3>Tax Charges<BR>EU Customers</h3><BR>Prices in our online catalogue are inclusive of VAT. This price will be charged to customers from the EU, unless a valid VAT registration number is provided prior to shipment.<BR><BR><h3>Non-EU customers - GREAT NEWS - SAVE 16.7%!</h3><BR><span class="red">Overseas customers do not have to pay VAT and The Cat Gallery pass this benefit onto you. With the exception of a few products that do not attract VAT (mainly books) VAT is automatically deducted from the cost of your order.</span>>!!
Credit Card Security We use Creditcall for the processing of all online payments. Creditcall are fully PCI compliant and are one of the largest card processing organisations. Payment is taken at the time of purchase.
Reaching Us If you need to reach us, please email us on sales@thecatgallery.co.uk, alternatively, you can call or fax us on 01904 413000 (International +44 1904 413000) or write to us at The Cat Gallery, Unit 25, The Raylor Centre, James Street, York YO10 3DW.

Disclaimer


The registered owner of this site has taken every care in the preparation of the content of this web site. To the extent permitted by law, the registered owner disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this web site. The Cat Gallery shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in the materials on this web site.

The Cat Gallery is the trading name of Pandacat Limited, Registered Number 5077441.
Privacy Policy We will store details of you and your order on our systems so we can efficiently process your order. We may use these details later to send you details of our products and offers. We may also pass details to reputable third parties if you do not select the privacy option during the checkout or catalogue request process.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties where privacy options are not selected
Returns Policy How do I return faulty items?
Should your goods arrive damaged please let us know as soon as possible at returns@thecatgallery.co.uk Our customer service team will arrange for the return of the goods and a replacement or refund will be offered.

What if I want to return an item?
All our products come with a 28 day money back guarantee. All we ask is that the goods are returned to us in a complete, resaleable condition, ideally with any original packaging. We will refund the purchase price promptly or, if you prefer, exchange the product at no additional cost. Should you wish to return an item, please contact us in the first instance at returns@thecatgallery.co.uk Please note our returns policy does not apply to earrings.
P&P charges are non-refundable, except when returning faulty or damaged goods.
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